SALES POLICY, POSTAGE & PACKING


(Please Read All Points Carefully)


1). INSURANCE ADVICE and LEGAL DISCLAIMERS.
a). It is the sole responsibility of the PURCHASER to ensure that all purchases are FULLY INSURED against loss or damage that may occur during postage. The VENDOR therefore accepts no liability in these matters.
b). It is the sole responsibility of the OWNER to ensure that any item or items sent to me for APPRAISAL and/or left with me for SALE are FULLY INSURED by them against loss or damage that may occur during postage and during the period that the item or items are in my possession. I therefore accept no liability in these matters.

c). Items sent to me and returned to the owner must be returned at the owner’s expense.


2). All sales carry a 24-hour approval from arrival at the Purchaser’s Address.

Any returned item must be sent back to me at the expense of the person to whom it was delivered. If returned, it must be trackable, fully insured, and packed in its original box with its original packing, together with the original receipt. For UK residents, the return posting must be by Royal Mail Special Delivery. Returns from outside the UK MUST be by AIR MAIL. All returned goods must arrive back in the same condition they were in when they were sent, therefore a full refund is subject to an inspection of all returned goods upon arrival.

3). Check with me the cost of postage, packing and insurance before you buy, because this has to be added to the cost of your goods.


4) *** IMPORTANT: THIS WEBSITE DOES NOT HAVE THE FACILITY TO PROCESS CARD PAYMENTS THROUGH IT THEREFORE YOU WILL NEVER BE REQUIRED TO ENTER ANY OF YOUR PERSONAL INFORMATION INTO IT.


*** When you send your payment, please ensure that you have agreed to payAll Charges’, which includes charges to the purchaser and charges to the vendor. Goods will not be released for postage until the full net amount (in £GBP) has cleared into my Bank account.


5). Don’t forget to include your Name, Full Postal Address, Post Code (Zip Code), and Telephone Number (including area code) with your order.


PAYMENTS MADE FROM THE UK


6). Please contact me (details below the banner at the top of every page) if you wish to buy something. You can arrange to send payment using either A TRANSFER FROM YOUR BANK ACCOUNT, PAYPAL ‘XOOM’ (but NOT the ordinary PAYPAL service), A CHEQUE, OR A POSTAL ORDER. CASH payments are also perfectly acceptable. Receipts will always be provided.


7). Cheques or Postal Orders should be made payable to J. E. Croft and sent to my address, which can be found beneath ‘The Ukulele Man’ logo at the top of every page on my website. PLEASE ALLOW UP TO 10 DAYS (from the arrival of your cheque or Postal Order) BEFORE GOODS ARE DISPATCHED. This allows time for me to take your cheque to the Bank, time for your cheque to ‘clear’ (currently four Bank working days - excluding Saturday or Sunday), and time for me to pack your goods prior to dispatch. A receipt for your goods will be enclosed.


8). PAYMENT BY the normal ‘PayPal’ is no longer available.

Since an incident when ‘PayPal’ could not explain to my satisfaction how several hundred pounds of my money went missing from my account (although the money was returned to my account about three days later), I have refused to use their system.


9). POSTAGE & PACKING.

All Musical Instruments will be packed securely in their cases, which in turn will be securely packed inside a strong triple-layered cardboard box.

Books will be wrapped in bubble wrap and posted together with your receipt in a strong double layered made-to-measure cardboard box.

Other items will be posted inside appropriately strong packaging such as a padded envelope (‘Jiffy’ bag).

All items will be posted with full insurance.

Instruments will also have a tracking number.

Books and Other Items will have a tracking number used only for confirmation of postage and confirmation of delivery.

All items will have to be ‘signed for’ on arrival.

All Postal Receipts are kept by me.


* ITEMS CANNOT BE SENT BY ROYAL MAIL SPECIAL DELIVERY IF THE LENGTH OF THE FULLY PACKED BOX EXCEEDS THEIR 61cm LIMIT.


** MUSICAL INSTRUMENTS WILL NO LONGER BE SENT BY PARCELFORCE BECAUSE OF THEIR POOR INSURANCE TERMS AND CONDITIONS.

PAYMENTS MADE FROM ALL OTHER COUNTRIES


10). I am unable to accept payment by credit card or debit card, so please arrange for either an International Money Order to be sent to me, or arrange with me for an Electronic Transfer of Funds directly into my account. PAYPAL ‘XOOM’ is an acceptable method  of payment.


* Please note that my Bank currently charges me £7.00 (GBP) in order to process foreign payments into my account. Regrettably, this amount will therefore have to be added to the amount payable by the Purchaser.


11). ALL PAYMENTS MUST BE MADE IN £(GBP) ONLY.

This can be done in a number of ways, with or without the help of your Bank.

Electronic transfers are much faster and as soon as the full amount of money clears into my Bank account I can pack your goods up and send them off to you after the payment has cleared.


All paper payments (cheques) should be made payable to J. E. Croft and sent to my address, which can be found beneath ‘The Ukulele Man’ logo at the top of every page on my website. PLEASE ALLOW UP TO 16 DAYS (from the arrival of your cheque or Postal Order) BEFORE GOODS ARE DISPATCHED. This allows time for me to take your cheque to the Bank, time for your cheque to ‘clear’ (which may take up to ten Bank working days - excluding Saturday or Sunday), and time for me to pack your goods prior to dispatch. A receipt for your goods will be enclosed.


*** When you send your payment, please ensure that you have agreed to payAll Charges’, which includes charges to the purchaser and charges to the vendor. Goods will not be released for postage until the full net amount (in £GBP) has cleared into my Bank account.


12). PAYMENT BY ‘PayPal’ is no longer available.

Since an incident when ‘PayPal’ could not explain to my satisfaction how several hundred pounds of my money went missing from my Bank account (although the money was returned to my account about three days later), I have refused to use their system.

13). International Parcels.

These are usually sent by AIR MAIL using UPS, ROYAL MAIL, or FEDEX, These services aren’t cheap, but they are quick(ish), they provide full insurance cover on the goods and they offer a very useful ‘tracking’ service. Cheaper services are much slower, they don’t provide full insurance cover and they have no tracking facility. Smaller packages are sent by the normal AIR MAIL service and are fully insured.

14). IMPORT & EXPORT TAXES.

a). If you are buying from me and live in the ‘European Union’ (EU) you will now have to pay have to pay DUTY on it when it arrives.

b). If your country is NOT a member of the EU then you may still be liable to pay import duty and/or other relevant taxes on arrival of your goods. If you are in any doubt about such matters please check with your relevant authorities.

The VENDOR accepts no liability in these matters.


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Website founded in 2001


Over 45 years of Experience and Expertise with Ukuleles and Banjo Ukes

John Croft, Glan Tanat, Llanyblodwel, Oswestry, Shropshire, SY10 8NQ, England.

Tel: (+44) 01691 828850

Email: theukuleleman.com@gmail.com

Supplier to the Stars